Mailroom Branch Manager

About the role

The Mailroom Branch Manager supports operational processes by overseeing document handling, facility compliance, and team performance. This role ensures the branch meets client standards and contributes to the overall health and efficiency of the organization.

Key responsibilities

• Ensure compliance with corporate and departmental standards.
• Analyze and process various paper documents according to claim protocols.
• Develop and maintain departmental standards and service level agreements.
• Oversee document preparation, imaging, and equipment maintenance.
• Manage facility security, safety, and vehicle maintenance.
• Prepare performance reports and present KPIs to the Director of Operations.
• Conduct employee interviews, hiring, training, and performance audits.
• Identify process improvement opportunities and recommend system enhancements.
• Foster a collaborative team environment and support staff development.

Required profile

• Bachelor’s degree or equivalent.
• 3+ years of management experience (preferred).
• Mailroom experience handling high‑volume document sorting and scanning (a plus).
• Strong written and verbal communication skills.
• Excellent attention to detail and decision‑making ability.

Required skills

• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Word.
• Proficiency with Microsoft PowerPoint.
• Proficiency with Microsoft Outlook.
• Intermediate research skills.