Live Chat Representative
Oyster Hr, Inc · North Carrollton
Job description
About the role
We are looking for a dedicated Live Chat Representative to join our dynamic customer support team. In this full‑time position you will be the first point of contact for customers, delivering prompt and professional assistance through our digital chat channels.
Key responsibilities
- Engage with customers in a timely, professional, and friendly manner via live chat.
- Provide accurate, valid, and complete information using the appropriate tools and methods.
- Identify customer needs, build trust, and ensure satisfaction.
- Handle complaints, propose solutions within set time limits, and follow up to confirm resolution.
- Maintain detailed records of interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Collaborate with team members and other departments to improve the overall customer experience.
- Gather feedback and share insights to help enhance products and services.
Required profile
- Proven experience in a customer support role, preferably with live chat or digital communication.
Required skills
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Published 3 weeks ago
Expires 1 month from now
12 views · 0 interested
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Oyster Hr, Inc
North Carrollton