Level 1 Help Desk / Desktop Support Technician

About the role

We are looking for a motivated Level 1 Help Desk / Desktop Support Technician to serve as the first line of IT support for our client’s team in Atlanta. The role splits evenly between remote assistance and hands‑on desktop work, providing a solid foundation for a career in IT support.

Key responsibilities

• Act as the initial point of contact for users via phone, email or in‑person, handling Level 1 tickets for software, hardware and network issues.
• Triage, resolve and document tickets, escalating complex cases to Level 2/3 teams as needed.
• Set up, configure and troubleshoot Windows PCs, laptops, monitors and peripherals.
• Provide on‑site support for printers, scanners and other devices.
• Assist with user onboarding and off‑boarding, including account creation and hardware provisioning.
• Maintain equipment inventory and track asset assignments.

Required profile

• 1–4 years of experience in an IT help‑desk or desktop‑support role.
• Strong troubleshooting abilities for Windows OS, Microsoft Office and common desktop applications.
• Working knowledge of PC hardware, printers and basic networking concepts.
• Familiarity with ticketing systems such as ServiceNow, Jira or Zendesk.
• Excellent interpersonal and communication skills; calm under pressure.
• Ability to work onsite in Atlanta, Monday through Friday.

Required skills

• Windows operating system
• Microsoft Office suite
• PC hardware configuration and repair
• Printer and peripheral troubleshooting
• Basic networking
• Ticketing platforms (ServiceNow, Jira, Zendesk)

What we offer

• Annual salary of $60,000
• Contract‑to‑hire arrangement
• Full‑time onsite position (5 days/week)
• Opportunity to develop a career in IT support