Lead Technical Program Manager

About the role

The Lead Technical Program Manager provides governance, coordination and execution oversight across the Frontline Readiness and IT Operations portfolio. The role ensures strategic initiatives are planned, prioritized, communicated and delivered, giving leadership visibility into progress, risks, dependencies and outcomes. It works with technology teams, business stakeholders and third-party vendors to drive execution and consistent delivery practices.

Key responsibilities

• Manage a portfolio of cross-functional initiatives supporting IT Operations and Frontline Readiness, and develop roadmaps, schedules, milestones and delivery plans.
• Coordinate dependencies, risks, resource needs and stakeholder engagement, and run project intake, prioritization and governance processes.
• Drive accountability for milestones and deliverables, lead status reviews, steering meetings and planning sessions, and remove delivery obstacles.
• Build portfolio dashboards, status reports and executive presentations, and communicate updates to stakeholders at all levels.
• Coordinate internal teams, business partners and external vendors on major initiatives, operational improvements, technology implementations and service transitions.

Required profile

• Bachelor's degree or equivalent experience.
• 7+ years of project, program or portfolio management experience.
• Experience leading complex cross-functional technology initiatives.
• Demonstrated ability to influence and drive outcomes in a matrixed environment.
• Preferred: PMP certification or equivalent, and experience in IT Operations, Service Management, Infrastructure or Technology organizations.

Required skills

• Project management and reporting tools such as Microsoft Project, Planner, Smartsheet, Jira or similar.
• Preferred: familiarity with ITIL and ServiceNow, and experience with managed service providers, consulting partners or technology vendors.

What we offer

• Anticipated base salary range of $125,000 - $157,000, varying by location.
• Health, life and voluntary lifestyle benefits and other perks.