Lab IT & Equipment Support Specialist

About the role

NSC Global is seeking a Lab IT & Equipment Support Specialist to manage, maintain and support laboratory IT infrastructure and analytical instruments. The role requires 100% on-site presence in clean-room and controlled laboratory environments to set up instrument connectivity, troubleshoot hardware and carry out IQ/OQ/PQ qualification testing. You will bridge laboratory operations and IT so that analytical systems (HPLC, CDS, LIMS and ELN platforms) run smoothly while following GxP and 21 CFR Part 11 data integrity standards.

Key responsibilities

• Interface and maintain connectivity for laboratory instruments such as HPLC systems, dissolution apparatus, analytical balances, pH meters and spectroscopy equipment.
• Support LIMS/LES hardware integration, lab network management and CDS software such as Waters Empower, Thermo Scientific Chromeleon and Agilent OpenLAB.
• Assist in hardware-level IQ/OQ/PQ testing, installation, operational and performance qualification of analytical laboratory systems.
• Follow GMP laboratory access protocols and clean-room procedures to provide hands-on technical and network support.
• Provide user administration, system setup and end-user support for Electronic Lab Notebook (ELN) applications.
• Enforce GxP compliance and electronic record and signature regulations (21 CFR Part 11, EU Annex 11) across instruments and data repositories.

Required profile

• Must be physically present on-site to work directly with benchtop instruments, analytical systems and lab network hardware; remote work is not applicable.
• Ability to follow gowning protocols, clean-room safety standards and site security clearances.

Required skills

• Hands-on experience with chromatography data systems such as Empower, Chromeleon or OpenLAB.
• Working knowledge of LIMS, LES and ELN administration and hardware integration.
• Familiarity with IQ/OQ/PQ protocols and validation lifecycle support for analytical instrumentation.
• In-depth understanding of GxP data integrity regulations, especially FDA 21 CFR Part 11 and EU Annex 11.
• Skill in setting up and troubleshooting lab network infrastructure, serial/Ethernet instrument interfaces and peripherals.
• Knowledge of GMP laboratory access rules and clean-room operational standards.