Key Account Manager – Sephora

About the role

The Key Account Manager will drive growth for L’Occitane’s brand within Sephora stores across the United States and Canada. Reporting to the Sr. Sales Director, you will act as the primary liaison between L’Occitane and Sephora, ensuring alignment with brand vision and supporting day‑to‑day business operations.

Key responsibilities

• Support the Sr. Sales Director in managing Sephora‑related projects, including assortment changes, new product intake, pricing updates, and asset submissions.
• Process weekly sales reports, analyze sell‑in/sell‑out performance, and monitor inventory to maintain healthy weeks of supply.
• Handle vendor setup, purchase order creation, and coordination of merchandising, local activations, gratis, and sampling orders.
• Track purchase orders, ensure on‑time shipments, and resolve any discrepancies or chargebacks.
• Develop and maintain Excel‑based tools for reporting, tracking, and administrative tasks.
• Coordinate in‑store resources, events, training programs, and co‑op campaigns with the Field Sales Team.
• Assist with marketing calendar maintenance, creative brief coordination, and online site audits.

Required profile

• Sales‑driven, detail‑oriented, and proactive team player.
• Strong business acumen with the ability to work effectively with Sephora’s corporate support team.
• Excellent communication and organizational skills.

Required skills

• Advanced proficiency in Microsoft Excel for reporting and data analysis.