Junior IT Help Desk / Desktop Support Technician

About the role

We are looking for a Junior IT Help Desk / Desktop Support Technician to join our team in Manhattan’s Chelsea area. The role focuses on providing first‑line technical assistance to end‑users, ensuring smooth operation of desktops, laptops, and related services.

Key responsibilities

• Provide on‑site and remote support for desktop and laptop hardware and software issues.
• Administer Microsoft 365 accounts, manage user provisioning, and perform password resets.
• Install, configure, and troubleshoot printers, scanners and other peripherals.
• Deploy and support mobile devices for corporate use.
• Assist with basic networking tasks and implement cybersecurity best practices.
• Set up new workstations, including hardware assembly and software installation.
• Log, track, and resolve tickets using the company ticketing system.

Required profile

• 2–4 years of experience in IT support or help‑desk environments.
• Strong customer‑service orientation and ability to communicate technical concepts clearly.
• Experience in a healthcare setting is a plus but not mandatory.

Required skills

• Desktop and laptop support
• Microsoft 365 administration
• User account management and password resets
• Printer and peripheral troubleshooting
• Mobile device deployment
• Basic networking concepts
• Fundamental cybersecurity awareness
• Hardware and workstation setup
• Ticketing system usage