IT Technician – Tier 1 (Entry Level)

About the role

Revel is seeking an IT Technician – Tier 1 to support daily technology operations and ensure a smooth experience for all employees. This entry‑level position will handle onboarding, equipment provisioning, and troubleshooting across hardware, software, and network domains.

Key responsibilities

• Onboard new hires and provision laptops, peripherals, and access credentials.
• Troubleshoot hardware, software, and network issues reported by staff.
• Manage and resolve tickets in the internal ticketing system.
• Maintain day‑to‑day IT systems and coordinate device logistics.
• Document procedures, ticket activity, and system changes to support CMMC 2.0 compliance.

Required profile

• Strong communicator, able to explain technical concepts clearly to non‑technical users.
• Customer‑service mindset: patient, empathetic, and responsive under pressure.
• Ownership‑oriented: sees tickets through to resolution and seeks process improvements.
• Curious, self‑directed learner eager to adopt new tools.
• Collaborative team player who works well with the IT lead and other departments.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• Device provisioning
• Ticket management

What we offer

• Opportunity to grow within a fast‑scaling technology company.
• Hands‑on experience with modern IT infrastructure supporting critical aerospace and energy systems.
• Supportive team environment focused on continuous learning.