IT Support Technician – Helpdesk & Systems Admin

About the role

We are looking for a dependable IT Support Technician to join our growing team in Encino, CA. This hands‑on, on‑site position combines day‑to‑day helpdesk duties with systems administration for roughly 100 users across a range of technologies and business applications.

Key responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and applications.
• Resolve helpdesk tickets promptly and professionally.
• Support Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint) and assist with migration from Google Workspace.
• Perform password resets, printer troubleshooting, VPN connectivity, and general user assistance.
• Set up, deploy, and inventory new workstations, hardware, and software.
• Administer Windows servers, manage AD/Entra ID accounts, group policies, and permissions.
• Monitor backups, system health, antivirus, and endpoint security tools.
• Assist with network troubleshooting (switches, firewalls, Wi‑Fi, internet connectivity).
• Support virtualization platforms such as VMware or Hyper‑V and conduct routine maintenance.
• Document systems, procedures, and troubleshooting steps.
• Coordinate with vendors and external IT providers as needed.
• Help with IT projects, upgrades, and cybersecurity compliance.

Required profile

• 3+ years of experience in IT support, helpdesk, or systems administration.
• Strong knowledge of Microsoft Windows and Microsoft 365 environments.
• Experience with Active Directory/Entra ID and basic networking concepts.
• Excellent communication, interpersonal, and organizational skills.
• Ability to prioritize multiple tasks in a fast‑paced environment.

Required skills

• Microsoft Windows
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Active Directory / Entra ID
• Windows Server administration
• VMware or Hyper‑V virtualization
• Basic networking (switches, firewalls, Wi‑Fi, VPN)
• Endpoint security and antivirus tools
• Backup monitoring and recovery

What we offer

• Competitive salary based on experience.
• Health benefits.
• Paid time off and holidays.
• Opportunities for professional growth and advancement.
• Full‑time, on‑site position in a collaborative office environment.