IT Support Engineer (Onsite, NYC)

About the role

Navan is looking for an on‑site IT Support Engineer to join its New York City office. You will be the first line of technical assistance for local employees and global Navan users, handling everything from new‑hire onboarding to day‑to‑day hardware and software issues.

Key responsibilities

• Provide onsite and remote desktop support through ticketing systems, walk‑ups, and remote tools.
• Install, configure, upgrade, and maintain laptops and other IT equipment.
• Assist in hardware procurement, inventory management, and asset tracking.
• Install, configure, and troubleshoot SaaS applications, operating systems, and security updates.
• Manage user accounts, email addresses, and access permissions.
• Support network connectivity, VPN, and Wi‑Fi configuration.
• Document tickets, resolutions, and maintain knowledge‑base articles.
• Enforce IT policies and ensure compliance with data‑protection regulations.
• Lead onboarding and off‑boarding logistics, including equipment hand‑over.
• Support local A/V operations and company‑wide events.
• Provide white‑glove support to C‑level executives.
• Participate in on‑call rotation for after‑hours monitoring and incident response.

Required profile

• Customer‑focused mindset with a strong drive for service excellence.
• Clear, candid communication and ability to propose ideas constructively.
• Data‑driven decision making and collaborative attitude.
• Professional demeanor when interacting with all levels of staff, including executives.

Required skills

• Hardware installation, configuration, and troubleshooting.
• Software installation, SaaS application support, and operating system configuration.
• Security update deployment and software licensing management.
• User account management (e.g., Active Directory or similar).
• VPN and Wi‑Fi network troubleshooting.
• Ticketing system usage and documentation.
• Inventory and asset tracking.
• A/V equipment support.
• Remote desktop tools.