IT Support Administrator

About the role

CloudShare is seeking a proactive IT Support Administrator to join its Denver office. You will provide Tier 1‑2 technical support, manage end‑user devices, and help maintain a secure, compliant IT environment for a fast‑growing SaaS company.

Key responsibilities

• Deliver Tier 1‑2 support for hardware, software, network, and account access issues.
• Troubleshoot Windows, macOS, mobile devices, and peripheral equipment.
• Deploy, configure, onboard, offboard, and manage the lifecycle of workstations and devices.
• Administer Google Workspace and Microsoft 365, including user accounts, permissions, MFA, and access controls.
• Support SaaS applications, SSO integrations, and identity‑management platforms.
• Handle endpoint security tasks such as patching, encryption, vulnerability remediation, and device compliance.
• Assist SOC 2 and ISO 27001 compliance initiatives, evidence collection, and audit readiness.
• Monitor and respond to security incidents, phishing reports, and suspicious activity.
• Maintain inventory of laptops, software licenses, and IT assets.
• Support conference‑room AV equipment and remote employee setups.
• Create and maintain technical documentation, knowledge‑base articles, SOPs, and onboarding/offboarding procedures.
• Contribute to IT projects, system upgrades, and technology rollouts.

Required profile

• 3+ years of experience in Desktop Support, IT Support, Help Desk, or a similar role.
• Hands‑on experience administering both Google Workspace and Microsoft 365.
• Strong troubleshooting skills on Windows and macOS.
• Experience supporting SaaS applications, user provisioning, and identity‑management platforms.
• Familiarity with endpoint‑management tools such as JumpCloud or JAMF.
• Experience with ticketing systems like Jira.
• Working knowledge of security best practices and compliance frameworks (SOC 2, ISO 27001).
• Excellent communication and customer‑service skills.

Required skills

• Google Workspace administration
• Microsoft 365 administration
• Windows and macOS troubleshooting
• JumpCloud or JAMF endpoint management
• Jira or similar ticketing system
• SSO and identity‑management platforms
• Endpoint security, patching, encryption, vulnerability remediation
• SOC 2 and ISO 27001 compliance
• Hardware and AV equipment support