IT Onsite Technician – Desktop Support

About the role

We are looking for a motivated Desktop Support Technician to provide hands‑on, onsite and remote assistance for a range of end‑user devices. You will ensure reliable operation of workplace technology while delivering excellent customer service to internal clients.

Key responsibilities

• Provide onsite and remote technical support for PCs, laptops, mobile phones, and peripheral devices.
• Support standard operating systems and commonly used business applications.
• Resolve incidents and fulfill service requests following established procedures.
• Perform device disposal services in line with company policy and compliance requirements.
• Maintain accurate documentation of issues, activities, and resolutions.

Required profile

• 2–3 years of experience in technical or desktop support.
• Strong client‑facing communication skills.
• Ability to work independently and exercise good judgment.
• Willingness to perform asset disposal services.

Required skills

• Desktop hardware support
• Laptop hardware support
• Mobile device support
• Peripheral device support
• Standard operating systems
• Common business applications
• Device disposal procedures

What we offer

• Salary range $52,000 – $54,000 USD (annual)
• Dental and vision insurance
• Buddy program and onboarding support
• Internal career development and international job opportunities
• Sick leave payments and unlimited employment contract