IT Helpdesk Support Specialist
Sunny
Job description
About the role
Sunny Benefits is looking for a motivated IT Helpdesk Support Specialist to join its IT Operations team. You will be the first and second point of contact for internal technology needs, ensuring employees have the tools, access, and support required to stay productive in a fast‑paced, compliance‑driven environment.
Key responsibilities
- Serve as the primary and secondary point of contact for all internal technology requests.
- Manage and maintain endpoints across a hybrid workforce.
- Support the Microsoft 365 environment, including email, Teams, and SharePoint.
- Administer Mobile Device Management (MDM) policies for corporate devices.
- Maintain and troubleshoot hardware, ensuring devices remain functional and secure.
Required profile
- Motivated and technically skilled individual.
- Ability to solve problems quickly and communicate clearly with non‑technical users.
- Commitment to keeping the IT environment secure, organized, and running smoothly.
Required skills
- Microsoft 365
- Mobile Device Management (MDM)
- Endpoint management
- Hardware maintenance
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