This job is no longer available
This job expired on 08/08/2026. It no longer accepts applications.
IT Helpdesk Support – Remote
Job Duck · Colombie
Job description
About the role
We are looking for a proactive Technical Support Specialist to deliver high‑quality assistance to team members and customers. This fully remote position works Monday‑Friday, 8:30 AM‑5:30 PM EST, and focuses on troubleshooting hardware, software, and network issues while supporting training initiatives.
Key responsibilities
- Run reports to identify common complaints and trends.
- Respond to queries via chat, email, and approved channels.
- Install, update, or change software to resolve issues.
- Provide remote access to user devices for troubleshooting.
- Follow up with customers to ensure complete resolution.
- Contribute to training materials and manuals for new and updated technologies.
- Diagnose system errors, network problems, and hardware failures.
Required profile
- Strong analytical and critical‑thinking abilities.
- Excellent written communication for creating manuals and guides.
- Ability to work independently in a quiet, distraction‑free environment.
- Reliable remote workstation with stable internet (minimum 10 Mbps download / 5 Mbps upload).
Required skills
- Okta (including Active Directory integration)
- Microsoft Suite and Entra
- Workday Community
- GoTo Connect
- Zendesk
- Salesforce
- ActiveCampaign
What we offer
- Competitive monthly compensation
- Paid time off and parental leave
- Referral bonuses
- 100% remote, full‑time, long‑term career
- Professional development and training opportunities
- Dedicated support from the internal team
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Job Duck
Colombie