IT Helpdesk Support – Remote

About the role

We are looking for a proactive Technical Support Specialist to deliver high‑quality assistance to team members and customers. This fully remote position works Monday‑Friday, 8:30 AM‑5:30 PM EST, and focuses on troubleshooting hardware, software, and network issues while supporting training initiatives.

Key responsibilities

• Run reports to identify common complaints and trends.
• Respond to queries via chat, email, and approved channels.
• Install, update, or change software to resolve issues.
• Provide remote access to user devices for troubleshooting.
• Follow up with customers to ensure complete resolution.
• Contribute to training materials and manuals for new and updated technologies.
• Diagnose system errors, network problems, and hardware failures.

Required profile

• Strong analytical and critical‑thinking abilities.
• Excellent written communication for creating manuals and guides.
• Ability to work independently in a quiet, distraction‑free environment.
• Reliable remote workstation with stable internet (minimum 10 Mbps download / 5 Mbps upload).

Required skills

• Okta (including Active Directory integration)
• Microsoft Suite and Entra
• Workday Community
• GoTo Connect
• Zendesk
• Salesforce
• ActiveCampaign

What we offer

• Competitive monthly compensation
• Paid time off and parental leave
• Referral bonuses
• 100% remote, full‑time, long‑term career
• Professional development and training opportunities
• Dedicated support from the internal team