IT Helpdesk Support – Remote Full‑Time

About the role

We are looking for a proactive Technical Support Specialist to deliver high‑quality assistance to team members and customers. This fully remote position works Monday‑Friday, 8:30 AM‑5:30 PM EST, and focuses on troubleshooting, software/hardware support, and knowledge sharing.

Key responsibilities

• Run reports to identify common complaints and issues.
• Respond to queries via chat, email, and approved channels.
• Follow up with customers to ensure complete resolution.
• Install, update, or change software to fix problems.
• Provide technical assistance for hardware and software questions.
• Gather feedback and improve training methods.
• Remotely access team members’ devices to resolve issues.
• Train colleagues on troubleshooting and diagnostics.
• Write, edit, and revise training manuals for new or updated tools.
• Diagnose system errors, network problems, and other computer‑related issues.

Required profile

• Experience with Okta AD, Microsoft Entra, Workday Community, GoTo Connect, Zendesk, Salesforce, and ActiveCampaign.
• Strong troubleshooting and diagnostic abilities.
• Excellent writing and editing skills for documentation.
• Critical thinking, research capability, and ability to work independently.
• Good customer service orientation and effective communication.
• Familiarity with both hardware and software environments.
• Attention to detail, problem‑solving mindset, and strong computer skills.
• Reliable remote workstation (laptop/PC, headset, stable internet ≥10 Mbps down / 5 Mbps up) and a quiet, distraction‑free environment.

Required skills

• Okta AD
• Microsoft Entra (MS Suite)
• Workday Community
• GoTo Connect
• Zendesk
• Salesforce
• ActiveCampaign

What we offer

• Competitive monthly compensation.
• Paid time off and parental leave.
• Referral bonuses.
• 100% remote, full‑time, long‑term career opportunity.
• Professional development and training.
• Dedicated support from the internal team.