IT Help Desk Tier 1 – Onsite Support

About the role

The IT Help Desk Tier 1 provides first‑line technical assistance to employees, handling hardware, software, and network issues both onsite and remotely. This full‑time position supports a variety of office equipment and ensures smooth daily operations.

Key responsibilities

• Diagnose and resolve hardware and software problems, including network, printers, cameras, telephones, and server support.
• Set up workstations with computers and peripheral devices.
• Install and configure software according to specifications.
• Provide in‑person, phone, or email support to employees.
• Log all help‑desk interactions, track tickets, and document resolutions.
• Escalate urgent issues and inform management of recurring problems.
• Travel to multiple locations to deliver on‑site assistance.

Required profile

• Associate’s degree in Computer Science or related field preferred.
• Minimum two years of help‑desk support experience.
• Two years of experience with computer networks and systems maintenance.
• Strong customer‑service background.
• Valid driver’s license, auto insurance, and reliable transportation.
• Ability to work under pressure and meet deadlines.

Required skills

• Microsoft Suite
• Computer hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• Printer, camera, and telephone support

What we offer

• Medical, Vision, Dental, and Life Insurance
• 403(b) retirement plan
• Employee Assistance Program (EAP)
• Full‑time schedule: Monday‑Friday, 8:30 am‑5 pm
• 100% onsite work environment