IT Desktop Support Technician – Windows & Mac

About the role

We are looking for a Windows/Mac IT Desktop Support Incident Technician to provide on‑site technical assistance for a leading financial services firm. The role involves troubleshooting hardware and software issues, managing incidents and ensuring smooth operation of end‑user devices.

Key responsibilities

• Deliver deskside support for both Windows and macOS workstations.
• Troubleshoot and repair hardware failures and software problems efficiently.
• Perform patch management, device asset tracking and inventory updates.
• Utilize support tools such as WebEx, Jabber and ticketing systems to log and resolve incidents.
• Support remote connections, virtual machine setups and endpoint security configurations.
• Participate in rotating on‑call rotation, including after‑hours and weekend coverage.

Required profile

• Minimum 3 years of deskside support experience with Windows and Mac PCs.
• Strong troubleshooting and diagnostic abilities.
• Ability to work onsite five days a week in New York, NY.
• U.S. citizenship or work authorization (no sponsorship).
• Willingness to engage in ongoing technical training.

Required skills

• Windows operating system
• macOS
• Hardware break/fix and software diagnostics
• Patch management
• Device asset tracking
• WebEx and Jabber
• Ticketing systems
• Remote connection support and virtual machine configuration
• Endpoint security basics
• CompTIA A+ (preferred)

What we offer

• Hourly rate of $28 – $30