IT Desktop Support Technician

About the role

We are seeking an IT Desktop Support Technician to provide onsite technical assistance for internal employees and business operations. You will handle day‑to‑day IT tasks, manage support requests, and ensure timely resolution of end‑user issues.

Key responsibilities

• Provide onsite IT support five days a week for employees and workplace operations.
• Manage Tier 1 support requests via email, Slack, and Jira or ServiceNow ticketing systems.
• Troubleshoot hardware, software, account access, and technical issues across Windows, Ubuntu/Linux, and macOS platforms.
• Track, prioritize, and resolve support tickets while maintaining strong customer service.
• Escalate complex issues to appropriate IT teams when needed.
• Support user account creation and access management through Active Directory and related platforms.
• Identify recurring support trends and contribute to process‑improvement initiatives.
• Maintain accurate documentation, support logs, and ticket updates.
• Collaborate with IT team members to enhance daily operations and end‑user experience.

Required profile

• 1+ years of experience in IT support, desktop support, or help‑desk environments.
• Strong troubleshooting, analytical, and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple support requests and priorities simultaneously.
• Customer‑service mindset with strong interpersonal skills.
• Familiarity with common software, hardware, and business applications.
• Experience with Active Directory, Google Workspace, or similar account administration platforms.
• Basic networking knowledge, including VPN, DHCP, and DNS troubleshooting.
• Strong organizational and time‑management skills.

Required skills

• Active Directory
• Google Workspace
• Windows, Ubuntu/Linux, macOS
• Jira, ServiceNow, Confluence
• VPN, DHCP, DNS
• Ticketing systems
• Basic networking
• Account administration platforms

What we offer

• Pre‑tax commuter benefits
• Employer‑subsidized healthcare benefits (eligibility after 60 days)
• Flexible Spending Account for healthcare costs
• Short‑ and long‑term disability and life insurance covered by HireArt
• 401(k) retirement package