IT Assistant

About the role

The IT Assistant provides Tier 1 technical support to ensure reliable, secure, and efficient operation of company systems, networks and technology assets. This role supports daily IT operations, troubleshooting hardware, software and network issues while assisting with user onboarding and documentation.

Key responsibilities

• Provide Tier 1 technical support for desktops, laptops, printers, mobile devices and peripherals across all departments.
• Install, configure, maintain and troubleshoot Windows 10/11 operating systems and standard business applications.
• Diagnose and resolve hardware, software and user access issues, documenting actions in the ticketing system.
• Troubleshoot network connectivity, including wired, wireless, VPN and basic firewall or switch concerns.
• Assist with new employee onboarding by preparing workstations, installing software and setting up user accounts.
• Monitor systems for performance issues and escalate complex problems to the IT Administrator.
• Support software updates, security patches and system rollouts in coordination with IT leadership.
• Perform routine equipment maintenance, cable management and asset organization.

Required profile

• Associate degree in Computer Science, Information Technology, Information Security or related field (preferred).
• At least two years of hands‑on IT support or help‑desk experience.

Required skills

• Proficiency with Windows 10 and Windows 11 operating systems.
• Hardware troubleshooting for desktops, laptops, printers and mobile devices.
• Software troubleshooting and familiarity with standard business applications.
• Network connectivity troubleshooting, including wired, wireless, VPN and basic firewall/switch issues.
• Experience using a ticketing system to document incidents and resolutions.
• Understanding of cybersecurity best practices and user education.

What we offer

• Medical, dental and vision insurance.
• Life and disability insurance.
• 401(k) plan with company match.
• Paid time off, paid holidays and flexible summer hours.
• Education assistance and professional licensing reimbursement.
• Flexible savings account and bonus pay.