Internal Service Advisor

About the role

Infiniti of Charlotte is seeking a motivated Internal Service Advisor to support its fast‑paced service department. The role serves as the communication hub between technicians, advisors, parts, and management, ensuring efficient workflow and timely vehicle repairs.

Key responsibilities

• Open, manage, and dispatch internal repair orders to technicians.
• Monitor shop progress, update advisors and management, and track vehicle status.
• Coordinate with the parts department to secure timely parts availability.
• Maintain accurate documentation, repair order notes, and warranty processing.
• Assist in improving shop flow, technician productivity, and quality control.

Required profile

• Previous automotive service or service advisor experience preferred.
• Strong communication, organization, and multitasking abilities in a fast‑paced environment.
• Team‑oriented attitude with keen attention to detail.
• Basic understanding of automotive repair processes.

Required skills

• CDK (experience preferred but not required).

What we offer

• Competitive compensation and opportunities for growth.
• Supportive team environment with paid training.
• Health, dental, vision benefits, 401K, paid vacation, and employee discounts.