Installer Service Specialist

About the role

O'Reilly Auto Parts is hiring an Installer Service Specialist in Hayes, Virginia. The role serves professional customers through the store's installer counter and oversees the daily work of the delivery specialist so that orders arrive accurately and on time. Bilingual candidates are encouraged to apply.

Key responsibilities

• Build sales relationships with installers and professional customers.
• Take customer orders quickly and accurately by phone and online, invoice them, and direct picking and staging of parts so delivery specialists can deliver on time.
• Keep delivery vehicles serviced and maintained to company standards, complete vehicle inspections on time, and enter daily mileages into the delivery fleet management devices.
• Work with Sales Specialists and Territory Sales Managers to serve professional customers well.
• Verify that products, merchandise, warranty parts and cores are billed before customers leave, and that new core and warranty returns are picked up and credited promptly.
• Audit customer returns for warranty abuse and make sure they are tagged and labeled correctly.
• Assist on the front and retail counters, help with backroom duties such as auto-loading, returns and stock, assist with customer labor claims, and perform other duties as assigned.

Required profile

• Strong background in mechanics.
• Above-average communication skills.
• Fluency in multiple languages is desired; Spanish is highly desired.

Required skills

• ASE certification is desired.
• Hands-on knowledge of automotive repairs is desired.

What we offer

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting day one.
• Medical, dental and vision insurance with an optional flexible spending account.
• Health and wellbeing programs, tuition assistance and career growth opportunities.