Implementation Project Manager – French Required, German a Plus

About the role

PetDesk is seeking an Implementation Project Manager to lead the onboarding and configuration of new veterinary clinic customers. The role focuses on a consultative, post‑sales process that ensures a smooth transition to PetDesk’s client‑communication platform.

Key responsibilities

• Own end‑to‑end implementation projects, from kickoff through go‑live and early adoption.
• Conduct training sessions and educate customers on software features.
• Analyze backend data to troubleshoot issues and provide accurate responses.
• Build strong relationships, act as a trusted advisor, and guide change management.
• Identify and resolve technical challenges in collaboration with Product Support, Sales, and Customer Success teams.
• Maintain detailed documentation in the CRM and generate progress reports for internal stakeholders.
• Manage a portfolio of 30–40 concurrent projects, balancing timelines and daily customer meetings.

Required profile

• 3–5 years of experience in a customer‑facing role, preferably software implementation or customer success.
• Excellent verbal and written communication skills, able to explain complex concepts to technical and non‑technical audiences.
• Ability to quickly learn and understand new software applications.
• Comfortable working primarily Eastern Time Zone business hours.

Required skills

• CRM systems
• Client communication software
• SaaS solutions

What we offer

• Opportunity to work with a leading veterinary SaaS platform.
• Collaborative environment with cross‑functional teams.
• Professional growth in a fast‑growing tech company.