Immigration Legal Assistant (Hybrid)

About the role

An immigration law firm in Tucson is looking for a Legal Assistant to be at the centre of its daily client communication and office operations. The role handles incoming calls, supports prospective and existing clients, coordinates intake, collects documents and information, manages follow-ups and helps with scheduling. It suits an experienced legal assistant who enjoys working directly with people; it is not primarily a substantive paralegal position and a law degree is not required. The workplace is hybrid: remote two days per week and in person three days per week, with a consistent 35-hour week, Monday to Friday, 8:30 AM to 4:30 PM with a one-hour lunch, and the ability to commute to North Tucson.

Key responsibilities

• Serve as the first point of contact for prospective and existing clients, answering calls and responding professionally to their needs
• Guide prospective clients through the intake process and collect the information needed to evaluate and begin matters
• Build client relationships through timely communication, clear follow-up and a consistently helpful experience
• Follow up on missing information, documents and signatures needed to keep matters moving
• Maintain calendars, appointments and deadlines so attorneys and clients know what is coming next
• Keep client files, records and documents organised and accessible
• Support the attorney with day-to-day legal and administrative needs as matters progress through the immigration process
• Track multiple client follow-ups and priorities independently
• Learn the firm's immigration workflows and become a resource for routine client questions

Required profile

• Previous legal assistant or comparable law-office experience, 1-3 years preferred
• Experience communicating directly with clients, including calls, questions and follow-ups
• Ability to manage multiple follow-ups, deadlines and priorities independently
• Friendly, responsive, service-oriented approach
• Nice to have: immigration law practice experience, legal studies or legal assistant training, new-client intake experience, familiarity with legal case-management or document-management systems, and independent work in a small law office

Required skills

• Calendaring and scheduling
• File management and document organisation
• Clear written and verbal communication

Pay is $22-26 per hour depending on experience; the firm is willing to train the right person on immigration processes.