Identity & Driver Credential Specialist (MSA) – Gainesville

About the role

The Georgia Department of Driver Services is seeking two full‑time Identity & Driver Credential Specialists to work at the MSA CDL site in Gainesville. In this fast‑paced public‑service role you will assist residents with licensing and identification needs while delivering excellent customer service.

Key responsibilities

• Issue learner's permits to teens.
• Convert out‑of‑state licenses for newcomers.
• Administer driver examinations and award licenses.
• Issue identity cards in compliance with state laws.
• Handle high‑volume customer interactions, including irate customers and incident situations.
• May serve as team lead for lower‑level staff.

Required profile

• Friendly and genuinely interested in helping others.
• Strong commitment to excellent customer service.
• Patience and attention to detail with ability to work quickly and accurately.
• Ability to interact comfortably with a diverse population.
• Dependable, motivated and able to handle high‑stress situations.

Required skills

What we offer

• Salary $32,000 annually plus a $3,500 supplement (non‑negotiable).
• Robust benefits package designed for every career stage.
• Opportunities for internal mobility and career advancement.