Identity & Driver Credential Specialist I – Norcross

About the role

The Georgia Department of Driver Services is seeking an Identity & Driver Credential Specialist I to join its Norcross location. In this customer‑focused position you will help residents obtain learner permits, driver licenses, and state‑issued identity cards while ensuring compliance with all regulations.

Key responsibilities

• Issue learner permits, driver licenses, and identity cards to the public.
• Convert out‑of‑state licenses and assist new residents.
• Administer written and road tests for first‑time drivers.
• Handle high‑volume center incidents, including irate customers, slip‑and‑falls, and road‑test accidents.
• Provide guidance and support to customers, ensuring accurate and timely service.
• May act as team lead for lower‑level staff when required.

Required profile

• Strong commitment to excellent customer service.
• Dependable, motivated, and able to work in a fast‑paced environment.
• Friendly, patient, and detail‑oriented.
• Comfortable interacting with a diverse population.

Required skills

What we offer

• Annual salary of $32,000 plus a $3,500 supplement.
• Full‑time, stable employment with the State of Georgia.
• Comprehensive benefits package designed for various career stages.