HVAC Specialist – Water Source Heat Pumps & Geothermal

About the role

We are looking for an experienced HVAC Specialist to provide phone and email troubleshooting and application assistance for residential and commercial water‑source heat pump, geothermal and air‑conditioning systems. You will support contractors, dealers, engineers, architects and homeowners, delivering accurate technical solutions.

Key responsibilities

• Provide troubleshooting and applications support via phone and email to external customers and internal teams on a variety of HVAC systems and components.
• Collaborate with Product Management, Quality, Risk Assessment, Warranty and Returns teams to resolve technical issues and support continuous‑improvement initiatives.
• Assist with new product introductions by reviewing technical materials for accuracy and developing documentation and training resources, including technical videos.
• Represent the company in complaint resolution and technical investigations, delivering detailed root‑cause analysis.
• Maintain electronic records of customer interactions and manage departmental email communications.
• Perform on‑site field troubleshooting as needed, with occasional domestic and international travel for training or service support.
• Support peers by sharing expertise and assisting with their technical development.
• Provide after‑hours support during critical rollouts or escalations.
• Work from office or home using company systems as directed.

Required profile

• 3+ years of hands‑on experience in HVAC technical support or a related role.
• Strong understanding of Air‑to‑Air Heat Pumps, Water Source Heat Pumps and Geothermal systems in residential and commercial environments.
• High School diploma or equivalent; certifications such as NATE or EPA are a plus.
• Technical knowledge of system piping, hydronics, wiring, water‑source heat pump controls, heat‑exchange fluid transfer, air‑conditioning circuits and compressors.

Required skills

• HVAC troubleshooting
• Air‑to‑Air Heat Pumps
• Water Source Heat Pumps
• Geothermal HVAC systems
• System piping and hydronics
• Electrical wiring for HVAC
• HVAC control systems
• Heat‑exchange fluid transfer
• Air‑conditioning circuit design
• Compressor technology

What we offer

• Opportunity to work with a global technology leader.
• Flexible work mode (office or home).
• Travel opportunities for training and service support.