HQ Product Install Supervisor (BBP Division)

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is looking for a HQ Product Install Supervisor for its BBP division in Milpitas, California. The role leads installations of the product portfolio at customer locations worldwide, directly and indirectly managing a team of Installation Engineers so that installations and upgrades are delivered on time and meet production objectives.

Key responsibilities

• Coordinate with field teams on scheduling and site preparation.
• Schedule and deploy Installation Engineers globally and coordinate assets across service.
• Manage products from shipment to assure timely warranty start and customer satisfaction.
• Drive installation escalations and collaborate with Field teams, Product Support Operations, Service Operations and Manufacturing Operations.
• Assure operational quality of systems.
• Work with KLA regions and customers to validate new installation or upgrade performance and transfer tool responsibility.

Required profile

• Associate's degree or 5 years of related experience.
• Experience servicing or manufacturing equipment.
• Excellent communication and organizational skills, able to turn large amounts of data into actions.
• Must be able to travel domestically and internationally at least 15%.
• Preferred: Bachelor of Science degree, project management experience, and experience servicing semiconductor capital equipment.

Required skills

• Organizational and program management knowledge.
• Cross-functional team management in a matrix organization.
• Scheduling, resource and asset management.
• Analytical skills and ability to solve complex problems.
• Proficiency with the MS Office suite.
• Knowledge of semiconductor industry processes (required to take the KLA introduction course).

What we offer

• Base pay of $95,600 to $162,500 annually depending on role, level and location.
• Possible performance incentives and benefits such as medical, dental, vision, life insurance, 401(k) with company match, ESPP, tuition reimbursement, EAP, paid time off and family care leave.