House Manager

About the role

The House Manager will oversee property management services for a portfolio of residences at The Hills in East Quogue, New York. This role ensures a seamless experience for members, guests, and staff through meticulous inspections, vendor coordination, and exceptional service.

Key responsibilities

• Conduct frequent home inspections and ensure all work meets high‑quality standards.
• Manage pre‑arrival and post‑departure checklists, stocking homes to member specifications.
• Welcome members on arrival, provide operational instructions, and address any immediate concerns.
• Coordinate vendor services, maintenance tasks, and emergency reporting to the Director of Residential Services.
• Handle mail, package deliveries, and rental unit preparation for guest stays.
• Perform pre‑storm and post‑storm inspections, warranty management, and general maintenance.
• Maintain owner binders, create reports, and update trusted local vendor lists.
• Provide in‑person check‑ins, walkthroughs, and support for newly constructed homes.

Required profile

• College degree preferred; High School Diploma or equivalent required.
• Strong communication skills with members, guests, and team members.
• Flexibility to work typical hours (9:30 am – 6:00 pm) with the ability to adapt to changing priorities.
• Ability to work in a fast‑paced environment and pivot to new projects as needed.

Required skills