Helpdesk Administrator

About the role

Centerfield Media Holdings is looking for a strategic, hands‑on Helpdesk Administrator to lead a modern, cloud‑first IT operations function. You will ensure seamless delivery of end‑user technology services across Microsoft 365, device management, identity and access, and vendor operations in a fast‑growing environment.

Key responsibilities

• Operate and continuously improve the service desk, device provisioning, and lifecycle management.
• Own the effectiveness of the ITSM platform and champion modern endpoint management.
• Partner with engineering and security teams to design scalable, secure, user‑centric solutions.
• Manage Windows 10/11 troubleshooting, PC image management, and application deployment.
• Support Microsoft 365 services (Intune, Autopilot, Outlook, Teams, OneDrive, SharePoint) and hybrid‑domain operations.
• Maintain network infrastructure (TCP/IP, DNS, DHCP, VLANs, LAN/WAN, Wi‑Fi, VPN) and work with Fortinet and Cisco equipment.
• Implement identity and access management (Okta, OAuth, MFA, biometric/USB authentication).
• Deploy and troubleshoot endpoint security solutions (Microsoft Defender, SentinelOne, Sophos Central, CrowdStrike).

Required profile

• Strong proficiency in Windows 10/11 troubleshooting and support for macOS environments.
• Hands‑on experience with Microsoft Intune or similar RMM tools.
• Familiarity with Active Directory, Entra ID, group policy, and user/group management.
• Solid understanding of networking concepts and experience with Fortinet/Cisco hardware.
• Experience with cloud‑native IAM solutions and zero‑trust SASE platforms.

Required skills

• Windows 10/11 troubleshooting
• macOS support (preferred)
• Microsoft 365 administration (Intune, Autopilot, Outlook, Teams, OneDrive, SharePoint)
• PC image management and application deployment
• Microsoft Intune or Ninja RMM
• Active Directory, Entra ID, Group Policy
• TCP/IP, DNS, DHCP, VLANs, LAN/WAN, 802.11 Wi‑Fi, VPN
• Fortinet and Cisco network infrastructure
• Okta, OAuth, MFA, biometric/USB authentication
• Microsoft Defender, SentinelOne, Sophos Central, CrowdStrike
• Zero‑trust SASE platforms (Zscaler ZIA, Palo Alto Prisma Access, Netskope One)
• Azure Virtual Desktop, Citrix, VMWare Horizon