Help Desk Specialist – Tier 1 Support
Franklin Fitch
Job description
About the role
We are seeking a Tier 1 Help Desk Specialist to join our support team. You will work closely with supervisors who are committed to developing their staff and delivering high‑quality customer service. This role offers the chance to contribute to a collaborative environment focused on continuous improvement.
Key responsibilities
- Handle Level 1 support tickets and resolve user issues promptly.
- Escalate complex cases to the Level 2 team when necessary.
- Document ticket details and follow up with users to ensure resolution.
Required profile
- Familiarity with Windows operating systems.
- Experience using Office 365 applications.
- Strong customer‑service orientation and willingness to learn.
- Ability to work in a fast‑paced environment.
Required skills
- Windows
- Office 365
What we offer
- Base salary of $75,000 per year.
- Three performance bonuses throughout the year.
- 401(k) profit‑sharing plan.
- Eligibility for overtime.
- Opportunities for professional growth.
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Franklin Fitch