Help Desk Analyst

About the role

Aaratech Inc. is looking for a Help Desk Analyst to deliver first‑line technical support to end users across the organization. You will troubleshoot hardware, software, and network issues while providing a high‑quality customer experience.

Key responsibilities

• Provide first‑level support for hardware, software, and network‑related incidents.
• Diagnose and resolve problems with desktops, laptops, printers, and peripheral devices.
• Install, configure, and maintain Windows operating systems and business applications.
• Create, update, and close support tickets with accurate documentation.
• Manage user accounts, passwords, and permissions using Active Directory and Microsoft 365.
• Escalate complex issues to higher‑level support teams when needed.

Required profile

• Bachelor's degree in IT, Computer Science, Information Systems or related field.
• 1–2 years of experience in Help Desk, Desktop Support, or IT Support.
• Strong customer service, communication, and problem‑solving abilities.

Required skills

• Windows operating systems (Windows 10/11).
• Microsoft Office 365 and Microsoft 365 administration.
• Active Directory user and permission management.
• Ticketing systems (ServiceNow, Jira, Zendesk, Freshservice).
• Remote desktop tools and basic networking/VPN concepts.
• Hardware troubleshooting for desktops, laptops, printers.
• Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, ITIL Foundation (optional).

What we offer

• Competitive salary range of $60,000–$75,000 per year.
• Opportunity to work in a technology‑driven environment focused on cybersecurity, healthcare, and enterprise solutions.