This job is no longer available
This job expired on 30/08/2026. It no longer accepts applications.
Help Desk Administrator
LiDestri Foods · Fairport
Job description
About the role
LiDestri Foods is seeking a proactive Help Desk Administrator to provide first‑line technical support for its manufacturing and corporate environments. You will work on‑site, troubleshooting hardware, software, and network issues while ensuring minimal disruption to daily operations.
Key responsibilities
- Identify, troubleshoot, and resolve user problems across hardware, software, email, and peripherals.
- Install, configure, upgrade, and maintain operating systems, applications, and network printers.
- Deploy and image desktop workstations and laptops.
- Create, update, escalate, and close tickets using the corporate help‑desk system.
- Maintain inventory of IT assets and assist with asset tracking.
- Provide on‑site or remote technical assistance via phone or email.
- Report food‑safety or quality concerns to appropriate personnel.
- Travel between company facilities (up to 50% local travel, occasional out‑of‑state trips).
Required profile
- High School diploma or GED required.
- Minimum 3 years of desktop support experience in an IT environment.
- Strong analytical and logical reasoning abilities.
- Excellent written and verbal communication skills.
- Ability to work safely on a manufacturing floor using required PPE.
Required skills
- Hardware troubleshooting
- Software troubleshooting
- LAN and wireless network troubleshooting
- Enterprise malware and antivirus solutions
- DHCP, DNS, and Active Directory administration
- Windows operating systems (various versions)
- iOS, Android, and Server OS familiarity
- Ticketing system usage
- Desktop support and workstation deployment
What we offer
- Competitive pay and comprehensive benefits package
- Career‑pathing opportunities and professional development with unlimited online training
- Health, dental, vision insurance and HSA contributions
- 100% company‑paid life insurance and long‑term disability
- 401(k) with employer match
- Paid time off including vacation, sick, wellness days, and 10 holidays
- Company bonuses and additional perks
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LiDestri Foods
Fairport