Head of Quality & Manufacturing Excellence (Jewelry)

About the role

We are seeking a Head of Quality & Manufacturing Excellence to define and execute our global quality strategy across all jewelry product categories, ensuring the highest standards of craftsmanship, durability, compliance, and customer satisfaction.

Key responsibilities

• Develop and implement a comprehensive Quality Management System (QMS) aligned with brand positioning for Fashion, Demi, and Fine jewelry.
• Establish category‑specific quality standards, tolerances, and testing protocols such as plating thickness, stone‑setting integrity, and metal purity.
• Define and monitor KPIs related to product quality, returns, defects, and customer satisfaction.
• Lead initiatives to improve manufacturing efficiency, yield, and consistency across global suppliers, driving Lean, Six Sigma, and continuous‑improvement programs.
• Standardize production processes and documentation to ensure scalability and repeatability.
• Oversee supplier qualification, audits, and ongoing performance management, partnering with vendors to build technical capabilities.
• Implement corrective and preventive action (CAPA) systems across the supply base.
• Ensure compliance with regulations and standards such as REACH, PROP65, nickel release, and hallmarking.
• Oversee product testing protocols for durability, wearability, and safety across materials and finishes.
• Champion a culture of innovation and continuous improvement.

Required profile

Required skills

• Quality Management System (QMS) development
• Lean and Six Sigma methodologies
• Corrective and Preventive Action (CAPA) implementation
• Regulatory compliance knowledge (REACH, PROP65, nickel release, hallmarking)
• Plating thickness measurement
• Stone‑setting integrity testing
• Metal purity testing
• Supplier audit and qualification