Head of Operations

About the role

The company is a healthcare technology leader that leverages AI, clinical data, and a broad research network to accelerate clinical trials. We are seeking a Head of Operations (or VP of Operations) to own the strategy and commercial growth of our biological specimen collections business.

Key responsibilities

• Define service offering, target customers, market positioning and scaling plan for the specimen collection business.
• Develop and execute go‑to‑market initiatives, including pricing models, sales materials, customer messaging and commercial processes.
• Build operational capabilities from the ground up: workflows, infrastructure and scalable delivery models.
• Manage vendor partnerships end‑to‑end – selection, contract negotiation, onboarding and performance oversight.
• Collaborate with business development to generate opportunities, support sponsor engagement and convert new study partnerships.
• Partner with operational leaders to identify, onboard and coordinate research sites for specimen collection studies.
• Own business performance metrics, ensure high‑quality execution, maintain client satisfaction and drive continuous improvement.
• Lead and develop a multidisciplinary operations team, set performance expectations and foster a high‑accountability culture.

Required profile

• Bachelor’s degree required; MBA, MPH or equivalent preferred.
• 7+ years of experience in strategic and operational leadership, preferably in management consulting, high‑growth start‑ups or business‑building environments.
• Proven track record of launching and scaling new business capabilities and managing cross‑functional initiatives.
• Strong people leadership, project management and stakeholder management skills.
• Ability to operate independently and deliver results in fast‑paced, ambiguous environments.

Required skills

What we offer

• Competitive salary
• 401k plan
• Healthcare and insurance benefits