Guest Services & Conference Specialist

About the role

The Guest Services & Conference Specialist will be the front‑line representative of a leading AM100 law firm, ensuring that attorneys, clients, and visitors receive a polished and seamless experience. This role supports the firm’s meeting and hospitality operations, maintaining high standards for conference facilities and guest services.

Key responsibilities

• Serve as the primary point of contact for clients, visitors, and attorneys, delivering a welcoming and professional experience.
• Coordinate conference room reservations, meeting schedules, and room setups for internal and external events.
• Arrange catering, audiovisual equipment, and meeting materials to guarantee smooth execution of meetings and presentations.
• Monitor conference rooms and common areas to keep them clean, organized, and ready throughout the day.
• Partner with administrative staff, vendors, and building management to support hospitality services and resolve operational needs.
• Assist with reception duties, including greeting guests, notifying employees of arrivals, and answering inquiries.
• Support special events, client programs, and office initiatives, handling last‑minute requests with professionalism.

Required profile

• Minimum of 3 years of experience in guest services, conference services, hospitality, reception, or a similar client‑facing corporate environment.
• High school diploma required; Associate’s or Bachelor’s degree preferred.
• Polished, professional demeanor with strong customer‑service orientation.
• Excellent organizational abilities and capacity to manage multiple priorities in a fast‑paced setting.
• Dependable, detail‑oriented, and able to maintain confidentiality.

Required skills

• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.

What we offer

• Salary up to $73,000 per year.
• Paid overtime, bonus eligibility, comprehensive benefits, PTO, 401(k), and firm‑sponsored perks.