Guest Services & Conference Specialist

About the role

We are seeking a polished Guest Services & Conference Specialist to be the welcoming face of our New York office. You will ensure that attorneys, clients, and visitors receive a seamless experience while supporting the firm’s meeting and hospitality operations.

Key responsibilities

• Serve as the primary point of contact for clients, visitors, and attorneys, delivering a professional and courteous reception.
• Coordinate conference room reservations, meeting schedules, and room setups for internal and external events.
• Arrange catering, audiovisual equipment, and meeting materials to guarantee smooth execution of meetings and presentations.
• Monitor conference rooms and common areas to maintain cleanliness, organization, and readiness throughout the day.
• Partner with administrative staff, vendors, and building management to support hospitality services and resolve operational needs.
• Assist with reception duties, including greeting guests, notifying employees of arrivals, and answering inquiries.
• Support special events, client programs, and office initiatives, handling last‑minute requests with professionalism.

Required profile

• Minimum of 3 years of experience in guest services, conference services, hospitality, reception, or a similar client‑facing corporate environment.
• High school diploma required; Associate’s or Bachelor’s degree preferred.
• Strong customer service orientation with a polished, professional demeanor.
• Excellent organizational abilities and capacity to manage multiple priorities in a fast‑paced setting.
• Ability to communicate effectively with executives, attorneys, clients, vendors, and internal staff while maintaining confidentiality.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel

What we offer

• Salary up to $73,000 per year
• Paid overtime and bonus eligibility
• Comprehensive benefits package, PTO, and 401(k)
• Additional firm‑sponsored perks