Guest Services Associate

About the role

The Guest Services Associate is the first point of contact for hotel guests, handling check‑in and check‑out, payments, and guest inquiries. This role ensures a smooth, courteous experience that reflects the standards of PAH Management.

Key responsibilities

• Check guests in and out, manage reservations and confirmations.
• Process cash, credit‑card, and other payments according to hotel policies.
• Communicate with guests and staff via phone, mail, and logbooks, providing information on hotel services and amenities.
• Coordinate special requests and resolve guest issues with professionalism.
• Maintain front‑desk organization and adhere to safety and security procedures.

Required profile

• High school diploma or equivalent.
• Customer‑service experience, preferably in a hotel or related hospitality setting.
• Ability to multitask, stay detail‑oriented, and work under pressure.
• Strong communication skills and a service‑centric attitude.

Required skills

• Experience with hotel property management systems (PMS).

What we offer

• Competitive base salary commensurate with experience.
• Medical, dental, and vision insurance.
• Short‑term and long‑term disability coverage.
• 401(k) retirement plan.