Guest Services Agent

About the role

The Guest Services Agent works the 24‑hour front desk of the Luskin Conference Center, a university‑affiliated hotel on the UCLA campus. You will be the first point of contact for guests, handling check‑ins, check‑outs, payments and reservations while delivering the high‑quality service expected in a no‑tipping environment.

Key responsibilities

• Operate the front desk around the clock, using the property management system (PMS) to check guests in and out.
• Post guest payments, manage room reservations, changes and cancellations.
• Answer inquiries about the campus, local area, and hotel services.
• Accept messages, store luggage, and arrange transportation for guests.
• Maintain accurate cash handling and electronic register transactions.
• Provide courteous, culturally‑responsive service to a diverse clientele.

Required profile

• Minimum 1 year of in‑person customer service experience.
• Strong written and verbal English communication skills.
• Ability to work independently, prioritize tasks and adapt to a fluctuating workload.
• Experience in hospitality or university settings is preferred.
• Knowledge of university accounting and cash‑handling procedures is a plus.

Required skills

• Proficiency with property management software.
• Competence in Microsoft Office Suite.

What we offer

• Competitive salary within UCLA’s full pay range.
• Comprehensive UC benefits that begin on day one.
• Access to the UC Total Compensation Estimator.
• Work in a vibrant academic hotel environment with a no‑tipping policy.