Guest Service Agent – Evening Shift (Part‑time)

About the role

Join the hospitality team at a premier downtown Chicago hotel and be the first smile guests see each evening. As a Guest Service Agent you will manage check‑in and check‑out, provide local information, and ensure every stay feels welcoming and memorable.

Key responsibilities

• Greet guests upon arrival, verify reservations, assign rooms, issue keys and provide welcome materials.
• Process departures by confirming charges, handling payments and issuing receipts using the POS system.
• Maintain up‑to‑date knowledge of hotel amenities, rates, promotions and local attractions to answer guest inquiries.
• Promote hotel services and upsell amenities to maximize revenue.
• Respond promptly to guest requests, resolve concerns and manage communications with care.

Required profile

• Enthusiasm for delivering exceptional hospitality experiences.
• Integrity, teamwork orientation and a sense of ownership.
• Ability to work evenings (3 PM – 11 PM) on a part‑time schedule.

Required skills

• Experience using a point‑of‑sale (POS) system for front‑desk transactions.

What we offer

• Competitive hourly wage of $22.50.
• Evening shift schedule three days per week with additional summer hours available.
• Recognition programs and career development opportunities within the Hilton brand.