Guest Experience Host – Hospitality

About the role

Heritage Hotels & Resorts is seeking a Guest Experience Host to deliver personalized, memorable service from arrival through departure. You will be the face of the property, sharing its story and ensuring every guest feels welcomed and valued.

Key responsibilities

• Maintain positive, professional interactions with guests and coworkers.
• Collaborate with back‑of‑house teams to fulfill guest requests.
• Resolve concerns or complaints with a focus on exceeding expectations.
• Articulate the property’s story, inspiration, and mindset to guests.
• Provide recommendations on hotel events, amenities, local attractions, and dining.
• Recognize special occasions and coordinate appropriate upgrades or amenities.
• Uphold safety, security, and confidentiality policies.
• Maintain a clean, organized work area and adhere to uniform standards.

Required profile

• High school diploma or equivalent.
• 0–2 years of guest‑facing hospitality or customer‑service experience (luxury or high‑volume preferred).
• Strong interpersonal and communication skills.
• Passion for delivering elevated guest experiences.

Required skills

What we offer

• Competitive pay with comprehensive benefits, including a 25% 401(k) match.
• Generous employee discounts on hotels, restaurants, spa, and retail.
• Complimentary meals during scheduled shifts.
• Free employee parking.
• Growth and development opportunities within a people‑first culture.