Guest Experience Agent

About the role

The Guest Experience Agent (Guest Relations Officer) at Four Seasons in Philadelphia ensures every guest enjoys a personalized, luxurious stay. Working closely with multiple hotel departments, the role anticipates guest needs, handles requests, and creates memorable moments that reflect Four Seasons' high service standards.

Key responsibilities

• Respond to guest requests with professionalism, accuracy, and a personalized approach.
• Prepare for arrivals by reviewing preferences, coordinating with housekeeping, front desk, concierge, and other teams.
• Maintain and update guest profiles in hotel systems to track preferences and special requests.
• Communicate with guests before arrival to arrange transportation, dining, and special services.
• Welcome guests on arrival, support curbside check‑ins, and engage in lobby interactions.
• Deliver VIP amenities and special occasion touches to enhance the guest experience.

Required profile

• Strong attention to detail and excellent organizational abilities.
• Exceptional communication and interpersonal skills.
• Passion for delivering outstanding guest service.
• Ability to manage multiple priorities in a fast‑paced environment.
• Collaborative mindset and willingness to work closely with cross‑functional teams.

Required skills