GSD Support Associate

About the role

Konica Minolta is seeking a GSD Support Associate to deliver exceptional service to customers handling inbound requests, service incidents, and order processing. The role involves triaging issues, routing requests, and ensuring accurate documentation while maintaining a professional communication style.

Key responsibilities

• Handle inbound customer requests via multiple channels, including support incidents, service requests, meter readings, and orders.
• Determine the reason for each request, perform basic triage, and route or escalate as needed.
• Log service incidents accurately and follow prescribed processes, schedules, and tool usage.
• Identify urgent situations, source supplies, expedite deliveries, and ensure timely escalation.
• Follow through on commitments, research solutions, and continuously improve the customer experience.
• Participate in learning opportunities and complete assigned curriculum.

Required profile

• High school diploma or equivalent.
• Entry‑level experience, preferably in a call‑center environment.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Positive attitude, teamwork orientation, and ability to multitask in a fast‑paced setting.
• Willingness to travel occasionally and work seated at a desk for extended periods.

Required skills

• Microsoft Office suite (Word, Excel, PowerPoint).