Global Program Manager – Commercial Life Sciences

About the role

Veeva is seeking a seasoned industry and customer expert to lead the delivery of its Commercial Cloud solutions for life‑sciences clients. The Global Program Manager will act as the central point for customer‑facing teams, partnering closely with sales, product, and support to drive product adoption and business outcomes.

Key responsibilities

• Own service delivery accountability for Veeva’s Commercial product line at a major customer.
• Partner with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation road‑maps.
• Establish post‑deployment application management and support implementation proposals.
• Negotiate services contracts and coordinate Customer Success Manager activities to maximize product value.
• Coordinate Product Management and Product Support activities across the account.

Required profile

• 7+ years of large‑scale program management experience in the pharmaceutical commercial space (sales, medical affairs, marketing).
• Consulting experience across multiple functional areas for enterprise pharma clients.
• Proven track record leading diverse global teams to deliver complex technology implementations with measurable results.
• Experience developing technology strategy and road‑maps for large pharma customers.
• Strong executive communication and influencing skills, with the ability to interpret data objectively.
• Excellent problem‑resolution, negotiation, and process‑establishment capabilities.
• Ability to work with third‑party groups, maintain program cadence, and travel up to 50%.
• Based in an Eastern or Central Time Zone.

What we offer

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company‑paid holidays.
• Retirement programs.
• 1% charitable giving program.
• Base salary range $100,000 – $200,000, with potential variable bonus and stock awards.