Global Product Support

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Global Product Support professional in Santa Clara, CA. The role covers product design intent, reliability, field issue resolution and training for new products.

Key responsibilities

• Capture legacy corrective actions and Lessons Learned in the design intent of new products.
• Contribute to the FMECA process.
• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Participate in Engineering Design Reviews and partner with the Quality & Reliability (Q&R) group on top field issues.
• Participate in or own the CAPA process and conduct or facilitate Failure Analysis (FA) when needed.
• Drive resolution of key issues with Engineering and own beta site test plans and reporting.
• Align with Global Technical Training (GTT) on training plans for new products and train the trainers.
• Identify new parts that need stocking by AGS and work with them to place parts in the right locations.

Required profile

• Depth and/or breadth of expertise in a specialized discipline.
• Able to interpret business challenges and recommend best practices to improve products, processes or services.
• Ability to lead functional teams or projects with moderate resource requirements, risk and complexity.
• Problem-solving ability: leads others to solve complex problems with sophisticated analysis and judgment.
• Communication skills: explains difficult concepts and negotiates with others.

What we offer

• Salary of $163,000 to $224,000, depending on location, hire grade, knowledge, skills, experience and internal equity.
• Comprehensive benefits package, with possible eligibility for a bonus and a stock award program.
• Supportive work culture focused on learning, development and career growth.

The position is full-time, with travel of about 25% of the time; relocation is not eligible. Candidates are invited to apply through the company's careers website.