Front Office Strategy Consulting – Sales Strategy Senior Associate

About the role

PwC is seeking a Front Office Strategy Consulting – Sales Strategy Senior Associate to help clients design and implement customer‑centric strategies. You will work within the Management Consulting practice, building strong client relationships while navigating complex business challenges.

Key responsibilities

• Analyze client needs and develop solutions that improve customer experience.
• Design customer journey maps to create seamless, personalized experiences.
• Utilize customer data management techniques to drive satisfaction and loyalty.
• Conduct journey analysis and identify improvement opportunities.
• Implement engagement strategies to boost retention and advocacy.
• Manage sales‑funnel processes to optimize acquisition and conversion.
• Collaborate with cross‑functional teams to execute experience strategies.
• Interpret data to generate insights and recommendations.
• Uphold professional and technical standards in all client interactions.

Required profile

• At least a Bachelor’s degree.
• Minimum of 3 years of relevant experience.
• Analytical thinking and business‑process improvement skills.
• Experience with customer‑experience strategy and journey analysis.
• Strong customer‑relationship management and retention capabilities.
• Ability to navigate complex situations with curiosity and learning agility.
• Data interpretation and trend‑analysis proficiency.

Required skills