Front Desk Supervisor

About the role

Four Seasons Hotel and Residences New Orleans is seeking a Front Desk Supervisor to lead the Front Desk team during assigned shifts. You will ensure seamless guest arrivals and departures while upholding the brand’s luxury service standards.

Key responsibilities

• Provide leadership, training, and real‑time support to Front Desk team members, fostering a culture of service excellence, accountability, and teamwork.
• Welcome, register and check out guests efficiently while managing room assignments, billing and payment transactions with accuracy.
• Anticipate guest needs, resolve concerns professionally and deliver personalized recommendations to enhance the overall guest experience.
• Collaborate closely with Guest Experience, Concierge and other hotel teams to execute elevated service standards and act as Manager on Duty when required.
• Utilize hotel systems to manage guest accounts, reservations, room inventory, daily reports and operational procedures in compliance with Four Seasons standards.

Required profile

• Minimum of 2 years experience in hotel hospitality, preferably in a luxury front office environment.
• Valid U.S. work authorization.
• Previous supervisory experience is preferred.
• Demonstrated passion for hospitality and commitment to delivering exceptional guest service.

Required skills

• Proficiency with OPERA property management system.
• Strong command of Microsoft Office suite.