Front Desk Supervisor – Boutique Hotel

About the role

Method Co. is seeking a polished, organized Front Desk Supervisor to lead the front‑of‑house team at ROOST Detroit, a boutique apartment‑style hotel located in the iconic Book Tower. The role blends guest‑focused service with operational oversight, ensuring every visitor experiences the elevated hospitality the brand promises.

Key responsibilities

• Lead and support front desk associates during daily operations.
• Provide warm, professional, and efficient service to all guests.
• Oversee check‑ins, check‑outs, reservations, and guest inquiries.
• Assist with onboarding, training, and coaching of front desk team members.
• Ensure front desk procedures, standards, and service expectations are consistently met.
• Resolve guest concerns with empathy, professionalism, and sound judgment.
• Maintain accurate records, reports, and shift documentation.
• Collaborate with housekeeping, maintenance, and management to support smooth operations.
• Monitor lobby and front desk presentation to ensure a clean, organized, guest‑ready environment.

Required profile

• Polished and organized with a strong hospitality mindset.
• Excellent communication skills and confidence when interacting with guests and staff.
• Leadership ability to train, coach, and motivate a front‑desk team.
• Attention to detail and commitment to maintaining high service standards.

Required skills