Front Desk Receptionist – Medical Office

About the role

The Collins Clinic is seeking a friendly and organized Front Desk Receptionist to be the first point of contact for patients and visitors. You will manage phone communications, patient check‑in and check‑out processes, and support the clinical team with administrative tasks.

Key responsibilities

• Answer incoming calls promptly, using professional telephone etiquette and directing calls according to clinic guidelines.
• Greet patients, verify appointments, and complete check‑in paperwork, including scanning insurance cards and entering demographic data into the electronic health record (EHR) system.
• Collect co‑payments, co‑insurance, deductibles, and outstanding balances, and balance over‑the‑counter payments.
• Prepare and print charge tickets with the last office note for upcoming appointments.
• Make daily appointment confirmation calls and assist with patient reminder calls as needed.
• Create new patient accounts, update insurance information, and maintain confidentiality of patient records.
• Distribute mail, handle voicemail, and report telephone system issues to management.
• Support physicians and staff with scanning, faxing, and other clerical duties while adhering to OSHA safety guidelines.

Required profile

• High School Diploma or GED required.
• Prior experience as a receptionist in a physician’s office.
• CPR certification preferred.
• Familiarity with electronic medical record (EMR) systems is a plus.

Required skills

• Proficiency with electronic medical record (EMR) systems.