Front Desk Associate – Luxury Salon Guest Experience

About the role

The Front Desk team at Voss Salon creates a luxury guest journey while supporting revenue growth across services, retail, and future bookings. This position is ideal for energetic, guest‑focused individuals who enjoy building relationships and helping both guests and stylists succeed.

Key responsibilities

• Welcome guests with warmth and professionalism, guiding them through check‑in and checkout while maintaining a calm, luxury environment.
• Build genuine connections through personalized conversation and thoughtful service.
• Reinforce stylist recommendations, confidently suggest retail products, memberships, gift cards, and add‑on treatments.
• Proactively encourage pre‑booking and follow up with guests who choose to “book later.”
• Manage appointment scheduling using salon software, optimize stylist availability, and minimize cancellations.
• Maintain an organized front desk and retail area, handle merchandising and inventory presentation.
• Collaborate closely with stylists and leadership to deliver a seamless luxury experience.

Required profile

• Friendly, confident, and professional communication style.
• Strong interest in hospitality, beauty, or luxury service environments.
• Comfortable making recommendations and guiding guest conversations.
• Ability to multitask and stay organized in a fast‑paced setting.
• Previous customer service experience required; salon or retail experience preferred.
• Cosmetology students are encouraged to apply.

Required skills

What we offer

• Hourly pay starting at $17/hr.
• Opportunities for growth within a luxury salon environment.
• Supportive team culture focused on accountability and development.