Front Desk Agent (Part‑Time)

About the role

Join the Front Office team at Hampton Inn & Suites in Biltmore Village as a Part‑Time Front Desk Agent. You will be the first point of contact for guests, delivering a warm welcome and ensuring a smooth stay from check‑in to check‑out.

Key responsibilities

• Check guests in and out, assign rooms, and register reservations.
• Handle guest requests and resolve issues promptly.
• Coordinate room status with housekeeping and other hotel departments.
• Maintain knowledge of hotel policies, procedures, and facilities.
• Provide concierge assistance with a courteous and professional demeanor.

Required profile

• High school diploma or equivalent.
• Ability to read, write and speak the primary language(s) used on the property.
• Previous hotel or customer‑service experience preferred.
• Strong communication, problem‑solving and multitasking abilities.

Required skills

What we offer

• Starting pay of $17.00 per hour.
• Opportunities to earn e‑tips directly from guests.
• Hilton brand hotel discounts for you, family and friends.
• Wellness program with annual bonus up to $200 and YMCA membership discount.
• Employee events, learning and growth opportunities.